Help
Answers to what companies ask us most. Ask the assistant below, or browse by topic.
Getting started
What is Carreh for Business?
One workspace for a company's business travel and expenses: trip requests and approvals, travel budgets, bookings, receipts read automatically, expenses, reimbursements and the export for your accountant. It is made by Carreh SASU in Paris.
How do I start?
Create your company's workspace on business.carreh.com with your work email. You confirm it with a code we email you, then you can invite your team and set up departments straight away.
Can we set things up before paying?
Yes. You can invite your team and set up departments straight away. Trips, expenses and Carreh AI open once your plan's first payment is set up.
Which countries and currencies do you support?
Companies anywhere can use it. You bill in your company currency (euros, pounds, US, Canadian, Australian or New Zealand dollars, Swedish or Danish crowns), and your people can spend in any currency: amounts are converted at the published rate of the day.
Is there a mobile app?
Carreh for Business works in the browser on any computer, tablet or phone. Your people do not need to install anything.
Plans, billing and invoices
How is the price calculated?
You pay per active traveller a month: a person who travels or claims an expense in that month. Managers and finance people who only approve and review are free. Each plan has a monthly minimum. See the Pricing page for prices in your currency.
Is a yearly plan cheaper?
Yes. A year costs ten months: two months free.
How can we pay?
By card, by direct debit (SEPA in the euro area, and the local direct debit in the UK, the US, Canada, Australia, New Zealand, Sweden and Denmark) or, for yearly plans, by bank transfer in advance.
Do your invoices include VAT?
Carreh SASU is a French company. Companies in France pay 20% VAT. Companies elsewhere in the EU with a valid VAT number pay no French VAT (reverse charge). Outside the EU, no French VAT is charged on business services. Every invoice shows the rule that applies.
Where do I find our invoices?
Owners, Admins and Finance people see every invoice under Billing in the workspace, with its PDF and a link to pay it. Each invoice is also emailed to them.
What happens if a payment fails or an invoice is late?
We email reminders. If the invoice is still unpaid seven days after its due date, the workspace is paused: nothing is deleted, everyone can still sign in and see why, and your Owner and Finance team get a link to pay. It opens again as soon as the invoice is paid.
How do we cancel?
Write to us from Help or the contact page. We confirm in writing when your plan stops, and you can export your data before the workspace closes.
Team, roles and signing in
How do people sign in?
With their work email: we send a six-digit code each time. There is no password to remember or to leak.
What can each role do?
Owner: everything, including billing. Admin: people, departments, policies and settings. Finance: expenses, budgets, currency and exports. Manager: approves their department's trips. Employee: requests trips and adds expenses. Auditor: reads reports and the action log.
How do I invite or remove someone?
Owners and Admins do it from Team. A removed person loses access at once; their past trips and expenses stay in the company's records.
Can someone belong to two companies?
Yes. They choose the company at the top of the workspace.
Trips and approvals
How do I request a trip?
Under Trips: destination, dates, purpose, cost centre and an estimate in any currency. Send it for approval; the estimate is converted to your company currency at that day's published rate.
Who approves trips?
A manager of the person's department, or the Owner. Nobody approves their own trip. Above the per-trip cap only the Owner can approve, as an exception with a reason.
How do travel budgets work?
Approved trips set their cost aside from the company's travel budget, and from the department's budget when one is set. Everyone sees what is left before approving.
How do bookings get into a trip?
Forward the confirmation email to your own forwarding address (under Trips), upload the PDF or paste the email. Flights, hotels, trains and car hire are read automatically and placed on the right trip.
Expenses and receipts
How do I add an expense?
Under Expenses, take a photo of the receipt or upload the PDF: it is read automatically and you check the details before sending it for approval.
Who approves expenses?
A manager of the department, Finance or the Owner. Nobody approves their own. Finance then records the payment back with a reference.
What about company cards and other currencies?
Company card expenses are recorded but not paid back. Cash spent in another currency is converted at the published rate; Finance confirms the amount paid back unless the company pays back at the published rate automatically.
Can we export for our accountant?
Yes. Finance exports every sent expense as a spreadsheet, with links to the receipts.
Do you check for duplicate receipts?
Yes. The same receipt sent twice, an amount higher than the receipt, or a date or currency that does not match are flagged before anyone approves.
Carreh AI
What does Carreh AI do?
It reads receipts and booking confirmations, and answers your questions about your trips, expenses, budgets and how to use the workspace, from what you are allowed to see.
Can Carreh AI approve or pay anything?
No. It never acts: it tells you which screen and button to use. Every decision stays with a person.
Is our data used to train AI?
No. Carreh AI runs on Anthropic's Claude through Carreh's own business account, and Anthropic does not train its models on that data.
Security and privacy
Where is our data stored?
In the European Union, on Cloudflare: each company has its own database, and receipts are stored in an EU storage bucket.
Who at Carreh can see our data?
Only Carreh staff who need to, for support, billing or fraud checks. Their access is protected by a passkey and every look at your workspace is recorded in your company's action log.
Do you have a data processing agreement?
Yes, it is part of our terms: see the Data Processing Agreement and the list of sub-processors under Legal.
How do we report a security issue?
Choose "Privacy and security" on the contact page. Security reports are read first.
Getting help
How do I contact you?
From Help in your workspace, from the contact page, or at business@carreh.com. You get a request number at once.
How fast do you reply?
Usually within one working day, Paris time, and faster for urgent problems.
Can I reply by email?
Yes. Reply to any of our emails about your request and it is added to the conversation.
Still need help?
Send us a request from the contact page, or from Help in your workspace. You get a request number at once and we usually reply within one working day, Paris time.