Question 1

What is Carreh for Business?

Accepted Answer

One workspace for a company's business travel and expenses: trip requests and approvals, travel budgets, bookings, receipts read automatically, expenses, reimbursements and the export for your accountant. It is made by Carreh SASU in Paris.

Question 2

How do I start?

Accepted Answer

Create your company's workspace on business.carreh.com with your work email. You confirm it with a code we email you, then you can invite your team and set up departments straight away.

Question 3

Can we set things up before paying?

Accepted Answer

Yes. You can invite your team and set up departments straight away. Trips, expenses and Carreh AI open once your plan's first payment is set up.

Question 4

Which countries and currencies do you support?

Accepted Answer

Companies anywhere can use it. You bill in your company currency (euros, pounds, US, Canadian, Australian or New Zealand dollars, Swedish or Danish crowns), and your people can spend in any currency: amounts are converted at the published rate of the day.

Question 5

Is there a mobile app?

Accepted Answer

Carreh for Business works in the browser on any computer, tablet or phone. Your people do not need to install anything.

Question 6

How is the price calculated?

Accepted Answer

You pay per active traveller a month: a person who travels or claims an expense in that month. Managers and finance people who only approve and review are free. Each plan has a monthly minimum. See the Pricing page for prices in your currency.

Question 7

Is a yearly plan cheaper?

Accepted Answer

Yes. A year costs ten months: two months free.

Question 8

How can we pay?

Accepted Answer

By card, by direct debit (SEPA in the euro area, and the local direct debit in the UK, the US, Canada, Australia, New Zealand, Sweden and Denmark) or, for yearly plans, by bank transfer in advance.

Question 9

Do your invoices include VAT?

Accepted Answer

Carreh SASU is a French company. Companies in France pay 20% VAT. Companies elsewhere in the EU with a valid VAT number pay no French VAT (reverse charge). Outside the EU, no French VAT is charged on business services. Every invoice shows the rule that applies.

Question 10

Where do I find our invoices?

Accepted Answer

Owners, Admins and Finance people see every invoice under Billing in the workspace, with its PDF and a link to pay it. Each invoice is also emailed to them.

Question 11

What happens if a payment fails or an invoice is late?

Accepted Answer

We email reminders. If the invoice is still unpaid seven days after its due date, the workspace is paused: nothing is deleted, everyone can still sign in and see why, and your Owner and Finance team get a link to pay. It opens again as soon as the invoice is paid.

Question 12

How do we cancel?

Accepted Answer

Write to us from Help or the contact page. We confirm in writing when your plan stops, and you can export your data before the workspace closes.

Question 13

How do people sign in?

Accepted Answer

With their work email: we send a six-digit code each time. There is no password to remember or to leak.

Question 14

What can each role do?

Accepted Answer

Owner: everything, including billing. Admin: people, departments, policies and settings. Finance: expenses, budgets, currency and exports. Manager: approves their department's trips. Employee: requests trips and adds expenses. Auditor: reads reports and the action log.

Question 15

How do I invite or remove someone?

Accepted Answer

Owners and Admins do it from Team. A removed person loses access at once; their past trips and expenses stay in the company's records.

Question 16

Can someone belong to two companies?

Accepted Answer

Yes. They choose the company at the top of the workspace.

Question 17

How do I request a trip?

Accepted Answer

Under Trips: destination, dates, purpose, cost centre and an estimate in any currency. Send it for approval; the estimate is converted to your company currency at that day's published rate.

Question 18

Who approves trips?

Accepted Answer

A manager of the person's department, or the Owner. Nobody approves their own trip. Above the per-trip cap only the Owner can approve, as an exception with a reason.

Question 19

How do travel budgets work?

Accepted Answer

Approved trips set their cost aside from the company's travel budget, and from the department's budget when one is set. Everyone sees what is left before approving.

Question 20

How do bookings get into a trip?

Accepted Answer

Forward the confirmation email to your own forwarding address (under Trips), upload the PDF or paste the email. Flights, hotels, trains and car hire are read automatically and placed on the right trip.

Question 21

How do I add an expense?

Accepted Answer

Under Expenses, take a photo of the receipt or upload the PDF: it is read automatically and you check the details before sending it for approval.

Question 22

Who approves expenses?

Accepted Answer

A manager of the department, Finance or the Owner. Nobody approves their own. Finance then records the payment back with a reference.

Question 23

What about company cards and other currencies?

Accepted Answer

Company card expenses are recorded but not paid back. Cash spent in another currency is converted at the published rate; Finance confirms the amount paid back unless the company pays back at the published rate automatically.

Question 24

Can we export for our accountant?

Accepted Answer

Yes. Finance exports every sent expense as a spreadsheet, with links to the receipts.

Question 25

Do you check for duplicate receipts?

Accepted Answer

Yes. The same receipt sent twice, an amount higher than the receipt, or a date or currency that does not match are flagged before anyone approves.

Question 26

What does Carreh AI do?

Accepted Answer

It reads receipts and booking confirmations, and answers your questions about your trips, expenses, budgets and how to use the workspace, from what you are allowed to see.

Question 27

Can Carreh AI approve or pay anything?

Accepted Answer

No. It never acts: it tells you which screen and button to use. Every decision stays with a person.

Question 28

Is our data used to train AI?

Accepted Answer

No. Carreh AI runs on Anthropic's Claude through Carreh's own business account, and Anthropic does not train its models on that data.

Question 29

Where is our data stored?

Accepted Answer

In the European Union, on Cloudflare: each company has its own database, and receipts are stored in an EU storage bucket.

Question 30

Who at Carreh can see our data?

Accepted Answer

Only Carreh staff who need to, for support, billing or fraud checks. Their access is protected by a passkey and every look at your workspace is recorded in your company's action log.

Question 31

Do you have a data processing agreement?

Accepted Answer

Yes, it is part of our terms: see the Data Processing Agreement and the list of sub-processors under Legal.

Question 32

How do we report a security issue?

Accepted Answer

Choose "Privacy and security" on the contact page. Security reports are read first.

Question 33

How do I contact you?

Accepted Answer

From Help in your workspace, from the contact page, or at business@carreh.com. You get a request number at once.

Question 34

How fast do you reply?

Accepted Answer

Usually within one working day, Paris time, and faster for urgent problems.

Question 35

Can I reply by email?

Accepted Answer

Yes. Reply to any of our emails about your request and it is added to the conversation.

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